FAQ

Popular questions.

1. Returns and Exchanges

Please report any product concern to It's A Dog Party within 30 days of the original purchase date to be eligible for review for a refund, replacement, or other resolution. Please contact us with your order number, a description of the issue, and, where applicable, photographs.

We do not accept returns or exchanges for:

Custom or personalized products, including treat bags printed with customer-submitted photographs, or other personal details.

Products ordered by mistake or no longer wanted.

Products where the customer has approved the design or submitted incorrect photographs, or other personalization details.

If you have a concern about your order, please contact us so we can review the situation and determine an appropriate resolution.

We want you to receive your order in excellent condition. If your order arrives damaged, contains the wrong product, or has a printing or manufacturing defect, please contact us within 7 calendar days of delivery.

2. Damaged, Defective, or Incorrect Orders

Please include:

Your order number.

A brief description of the issue.

Clear photographs showing the problem and, where applicable, the packaging.

After we review your claim, we may offer a replacement, a refund, or another appropriate resolution, depending on the circumstances.

Please do not discard damaged products or packaging until we have had an opportunity to review your claim.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

3. Personalized and Custom Orders

We make our personalized products especially for you and your celebration. This includes treat bags featuring your uploaded dog photograph and other custom details.

Customers are responsible for ensuring that:

The correct photograph is uploaded.

The selected product, treat variety, quantity, and design details are correct before placing an order.

Due to the custom nature of these products, we cannot offer refunds or exchanges for customer-provided errors or changes of mind after an order has been placed.

If we make an error in producing your order or a product has a manufacturing defect, please contact us so we can make it right.

4. Pet Treats

For your pet's health and safety, we cannot accept returns of opened pet treats or food products.

If you receive a product that appears damaged or otherwise unsuitable for use, please contact us with your order details and photographs, if possible. We will investigate the concern and determine an appropriate resolution.

5. Order Cancellations and Changes

Orders may begin processing shortly after purchase. If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request if production or order processing has not yet begun. However, once we begin production on a personalized product or ship an order, cancellation or changes may no longer be possible.

For custom orders, please carefully review all details before completing checkout.

6. Refunds

If a refund is approved, it will generally be issued to the original method of payment.

Please allow approximately 5–10 business days for us to process the refund. Your bank or payment provider may need additional time to post the credit to your account.

We will notify you once we have processed an approved refund.

7. Shipping

If a return is authorized, we will advise you of the return shipping arrangements.

8. Late or Missing Refunds

If you have not received an approved refund:

Check your bank account or credit card statement.

Contact your credit card company or payment provider, as processing times may vary.

We will be happy to help you confirm the status of your refund.

9. Need help?